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Terms & Conditions

As per Indian Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 under the IT Act, 2000, and Consumer Protection (E-Commerce) Rules, 2020 

📜 Standard Terms and Conditions of Sale (India – Online Mode)

1. Acceptance of Terms

By placing an order through our website or any online platform, you agree to be bound by these Terms and Conditions. These terms govern all sales and transactions made via our online channels.

2. Products & Availability

All products listed are subject to availability. We reserve the right to discontinue or change product specifications and pricing without prior notice.

3. Pricing & Payments

  • All prices are listed in INR or USD (as applicable), and are inclusive/exclusive of applicable taxes as stated.
  • We accept payment through secure gateways: T/T, PayPal, IMPS, NEFT, RTGS, Debit/Credit Cards.
  • Full payment must be received before dispatch unless otherwise agreed in writing.

4. Shipping & Delivery

  • We ship domestically and internationally, with shipping charges calculated at checkout.
  • Delivery times are estimates and not guaranteed. Delays due to logistics or customs are beyond our control.
  • Average Delivery Time is 2 ~ 3 Days domestically & 5 to 7 Days Internationally.
  • Delivery charges are non-refundable, as they are irrevocable in nature and paid directly to a third-party service provider.
  • Title and risk of loss transfer to the buyer upon dispatch from our warehouse.
  • Transit insurance through our forwarder or courier is available upon request, subject to an additional premium.

5. Returns & Refunds

  • We offer a 30-day return policy (retail sales only).
  • Products must be returned unused, in original packaging, with proof of purchase.
  • Refunds are processed within 5–7 business days of receiving the return.
  • No refunds on customized, OEM, or bulk orders unless defective.

6. Warranty & Liability

  • Products are covered under standard manufacturer warranty (if applicable).
  • We are not liable for indirect, incidental, or consequential damages.
  • In case of defects, our liability is limited to replacement or refund of the product.

7. Customization & Bulk Orders

  • For OEM or customized orders, production begins only after sample approval and advance payment.
  • These orders are non-returnable and non-refundable unless agreed otherwise.

8. User Responsibilities

  • The buyer must provide accurate shipping and contact information.
  • Misuse or unauthorized use of our products is not our responsibility.

9. Intellectual Property

All content, branding, and product designs are the property of Orchid International and cannot be copied or reproduced without permission.

10. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in DELHI, NCR, India.

11. Privacy & Data Security

We respect your privacy and handle all personal data in accordance with applicable data protection laws and our Privacy Policy.